Versand

Shipping Policy

At Premium Hour, we are committed to providing prompt and reliable delivery of our products. Please read this policy to understand our shipping processes, timelines, and any relevant responsibilities.


1. Order Processing Time

1.1 Processing Time
Once an order is placed, it typically takes between 1-3 working days for processing. During this period, we prepare your item for shipment and conduct quality checks. Once processed, a tracking number will be provided via email.

1.2 Processing Delays
While we aim to process orders promptly, certain peak periods or unforeseen circumstances may extend processing times. If delays occur, we will inform you as soon as possible.


2. Shipping Times and Rates

2.1 Delivery within the UK and Mainland

  • Estimated delivery time: 7-10 working days from dispatch.
  • Once your order is dispatched, you will receive a tracking number to monitor your package’s progress.

2.2 International Delivery

  • Estimated delivery time: 8-13 working days from dispatch.
  • Please note that delivery times may vary based on your country’s customs processing.

2.3 Shipping Rates
Shipping fees are calculated at checkout based on your location and preferred shipping method. Additional charges may apply for international shipments.


3. Tracking and Notifications

3.1 Tracking Your Order
After dispatch, you will receive a tracking number to the email address provided at checkout. Use this tracking information to monitor your order’s delivery status on the courier’s website.

3.2 Delivery Notifications
We will send you notifications to keep you informed about your order status, including when it has been processed, dispatched, and delivered.


4. Customs, Duties, and Taxes

For international orders, please be aware that customs duties, taxes, and fees may be applied upon the package’s arrival in your country. These additional charges are the responsibility of the recipient and are not covered by Premium Hour.


5. Delivery Issues

5.1 Missed or Delayed Delivery
Premium Hour is not liable for delays caused by circumstances beyond our control, such as courier service delays or customs processing times. If your package is delayed, please contact the courier directly using your tracking number.

5.2 Incorrect Shipping Information
Please ensure that your shipping information is accurate. Premium Hour is not responsible for failed deliveries due to incorrect or incomplete shipping details provided at checkout. If your package is returned due to an incorrect address, you may be responsible for additional shipping fees to resend the package.

5.3 Lost or Damaged Packages
If your order arrives damaged or does not arrive at all, please reach out via the Contact form on our website. Include your full name, order number, and a description of the issue. We will work with you and the courier to resolve the matter promptly.


6. Contact Us

For any questions or issues related to shipping, please use the Contact form on our website, and a representative will be in touch to assist you.


Last Updated: 14/11/2024